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Terms & Conditions

Store policies:

Save 5% by Pre-Paying - You can send in a check from a Government agency or Company and deduct 5% from your order total. The 5% discount is not shown on our web site. You must manually calculate the discount amount prior mailing in your check. Personal checks are not accepted but we do accept money orders.

Credit Cards - We accept Visa, Master Card, American Express and Discover. For certain orders, we may require a signed credit card authorization form to be filled out.

Purchase Orders - We accept Purchase Orders from Fire Departments, Federal agencies, Towns/Cities, and other Government organizations.

Phone number - A valid phone number is required for all orders. If we can't contact you via the phone number provided your order will be canceled.

Warranty - Customers are responsible for returning warranty items for repair/replacement and paying for the return shipping cost. All used items have a 90 day warranty. All new items have a manufactures warranty which may vary (see item description).

Returns - Special order items can not be returned. All other items are subject to a 20% restocking fee if returned in unused condition within 30 days. No returns after 30 days.

Drop Ship - We do not drop ship orders. All orders will ship with an Invoice and credit card stub in the box. We may decline to process an order if shipping to a 3rd party.

Security Feature: Your IP address will be automatically recorded as part of your order. We reserve the right to cancel any order that does not pass our fraud checks. For the most efficient processing of your order, we recommend you ship to your credit card's billing address. If using a Credit Card your Billing Phone must be the phone number on file with your credit card company. We cannot ship to P.O. boxes or mail boxes.

By placing an order you affirm the following. Some items we sell are restricted to Public Safety use (Police, Fire, EMS, etc.) therefore we reserve the right to contact your Agency for verification. The customer is responsible for full compliance with local, state, and federal laws regarding its usage.

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